Shipping policy

 

WHERE DO WE DELIVER?

Current delivery countries are the UK, Ireland, US, Canada, Australia, New Zealand, Finland, Norway, Denmark, Switzerland, Italy, Hungary, Belgium, and The Netherlands. I used to delivery EU wide, but have had to stop delivery to certain countries due to their packaging laws.

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HOW MUCH DOES SHIPPING COST?

I post pottery second class within the UK and Royal Mail Tracked (and Signed if possible) to any other location. The fee will depend on the weight and size of the parcel. I add a small extra charge for packing materials. I do not earn any money from this but just recover my own expenses. I refund any postage overages where possible, should you end up paying too much for postage.

International customers need to be aware that some parcels might be taxed on entry to your country and you may be charged a customs fee before you can receive your item.

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CAN YOU COMBINE POSTAGE FOR MULTIPLE ORDERS?

Yes. My online updates sell out fast and often customers place multiple separate orders. I always combine orders where possible and refund any postage overages. If you buy multiple items separately, please send me a quick email or DM on Instagram with your order numbers and I will combine them where weight allows.

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DO I HAVE TO PAY CUSTOM CHARGES ON INTERNATIONAL DELIVERIES?

Overseas buyers, including buyers from the European Union, need to be aware that items could potentially be held at customs for inspection, delaying the delivery time, and you may (or may not) be charged a customs fee or import tax. Unfortunately, I have no way of anticipating this, but if a charge does occur the buyer is responsible for paying this.