Refund policy

DO YOU ACCEPT RETURNS?

I hope you will love your new piece of pottery, but if for any reason you are not satisfied, please contact me on receipt. I do accept returns provided that I am notified within 2 days of delivery and the item has been returned to me within 14 days of delivery. I will refund the price of any unused and undamaged pot minus the shipping fee. Refunds will be processed as soon as the item has been returned in original condition. I recommend using a secure ‘signed for delivery’ so you are able to claim for the package should the worst happen and it goes missing. Returns must be sent back in the original packaging and carefully packaged to avoid breakages. I cannot refund any items that arrive chipped or broken or go missing in transit.

To start a return, you can contact me at highlandseaceramics@outlook.com

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WHAT IF MY POTTERY ARRIVES DAMAGED?

In the unlikely event of damages during transit, I am happy to refund or, if possible, replace your pots as long as you contact me within two days of receiving your item and provide images of the damage to the pot and the box it arrived in.

To start a return, you can contact me at highlandseaceramics@outlook.com